Profil PT Telekomunikasi Selular (Telkomsel)

Profil Perusahaan / Lembaga - PT. Telekomunikasi Selular (Telkomsel)
Deskripsi Perusahaan / Kelembagaan

Sebagai anak usaha PT Telkom Indonesia (65%) dan perusahaan dengan basis di Singapura Singtel (35%), PT. Telekomunikasi Selular (Telkomsel) merupakan operator seluler terbesar di Indonesia dengan melayani lebih dari 150 juta pelanggan. Telkomsel menyediakan layanan seluler, digital, dan broadband dengan prioritas perluasan jaringan 5G ke lebih dari 100 kota di Nusantara. Hal ini dibuktikan dengan melakukan lelang spektrum 700 MHz & 2,6 GHz pada April 2026 yang lalu yang difokuskan untuk memperluas cakupan (coverage) dan meningkatkan kapasitas jaringan 4G/5G di Indonesia dan juga menekankan nilai tambah layanan.

PT Telkomsel yang memiliki kepanjangan dari Telekomunikasi Selular merupakan perusahaan operator selular terkemuka di Indonesia. Telkomsel melayani ragam pilihan layanan yang disesuaikan dengan kebutuhan pelanggan melalui produk paskabayar kartu HALO maupun prabayar simPATI dan kartu AS yang semuanya didukung oleh jaringan yang kuat sampai kepelosok tanah air.

HISTORY

Since being established on May 26, 1995, Telkomsel has consistently served Indonesia, opening telecommunications access across the country, from Sabang to Merauke. 

With more than 170 million customers, Telkomsel is currently the largest cellular operator in Indonesia. To serve customers all over Indonesia, even in remote areas, outer islands, and border areas, Telkomsel has built more than 233,000 BTS.

Telkomsel has also consistently implemented the latest mobile technology and was the first to commercially launch 4G LTE mobile services in Indonesia. Entering the digital era, Telkomsel continues to expand its digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve the needs of customers, Telkomsel has MyTelkomsel app, Telkomsel Virtual Assistant, also Telkomsel operates a 24-hour call center and GraPARI services spread across Indonesia.

To provide excellent service for society and help them enjoy the digital lifestyle, Telkomsel helped build the digital ecosystem in the country. Using various DNA development efforts (Device, Network, and Applications), these are expected to accelerate the formation of the Indonesian digital society. In addition, Telkomsel is also actively encouraging the positive use of technology in the younger generation.

Telkomsel will always be present to inspire society by implementing cutting edge technologies, competitive products and services, and innovative solutions. These will lead Indonesia to a broadband-based society based on a mobile technology roadmap. Our love of the country encourages Telkomsel to continue to create the best telecommunication services for the people of Indonesia -  a world-class, trusted provider of mobile digital lifestyle services and solutions.  

VISION

• Be a world-class, trusted provider of mobile digital lifestyle services and solutions

MISSION

• Deliver mobile digital services and solutions that exceed customers’ expectations, create value for our stakeholders, and support the economic development of the nation